Shipping policy

Shipping Policy

Last Updated: October 11, 2026

Thank you for shopping with Vellore Life. We’re committed to making your shopping experience as simple and reliable as possible.

This Shipping Policy explains our order processing times, estimated delivery times, tracking, customs, and other important shipping information for purchases made through vellorelife.com.

Please review this policy before placing your order.

1. Order Processing

Orders are typically processed within 2–4 business days after your order has been successfully placed and payment has been confirmed.

Business days are Monday through Friday, excluding public holidays.

Orders placed on weekends or holidays will generally begin processing on the next available business day.

During periods of high order volume, major sales, holidays, product launches, or other exceptional circumstances, processing may take slightly longer than usual.

Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where available.

Please note that order processing time is separate from shipping/transit time.

2. Shipping Rates

United States: standard tracked shipping is free on orders of $49 or more. Orders under $49 ship for a flat $4.99.

International: for the countries we ship to (shown at checkout), tracked shipping is also free on orders of $49 or more, and orders under $49 ship for a flat $4.99.

Priority Express Shipping (optional, +$6.99): your order is prioritized for processing and handling, so it is usually dispatched sooner. Delivery times after dispatch follow the estimates in Section 3 for your destination.

The exact shipping charge for your order is always shown at checkout before you pay.

3. Estimated Delivery Times

Our estimated standard shipping times are:

Destination	Shipping Method	Estimated Delivery
United States	Standard Tracked	7–10 business days
United Kingdom	Standard Tracked	7–28 business days
Canada	Standard Tracked	10–30 business days
Australia	Standard Tracked	10–30 business days
New Zealand	Standard Tracked	10–30 business days
Rest of the World	Standard Tracked	15–40 business days

These delivery times are estimates only and are not guaranteed.

Delivery times begin after your order has been processed and dispatched.

Actual delivery times may vary depending on your destination, carrier availability, customs processing, local postal services, weather conditions, peak shopping periods, or other circumstances outside our reasonable control.

4. Shipping Destinations

Vellore Life ships to many destinations worldwide.

Shipping availability for your specific location will be displayed during checkout. Certain products may be unavailable for delivery to particular countries or regions because of carrier, customs, regulatory, or other restrictions.

We reserve the right to modify available shipping destinations or shipping methods when reasonably necessary.

5. Order Tracking

Once your order has been shipped, we will send a shipping confirmation email containing your tracking information where tracking is available.

Please allow up to 24–48 hours after receiving your shipping confirmation for tracking information to become active or update within the carrier's system.

Tracking updates are provided by the applicable shipping carrier and may occasionally experience delays.

If your tracking information has not updated for an extended period, please contact our customer support team and we will assist you where possible.

6. Multiple Packages

Depending on the products in your order and the fulfillment location, your order may occasionally be shipped in multiple packages.

If this happens, packages may arrive at different times and may have separate tracking numbers.

You will not be charged additional shipping fees solely because we choose to fulfill an order in multiple packages.

7. Customs, Duties and Taxes

All prices on vellorelife.com are shown and charged in US dollars (USD). If your card is in another currency, your bank or card provider may add its own conversion fee.

International orders may be subject to customs duties, import taxes, tariffs, VAT, or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping charge and are the responsibility of the customer.

Vellore Life does not control these charges and cannot predict their amount.

Customs procedures may also cause additional delivery delays. We recommend contacting your local customs authority if you require information regarding possible import fees before placing your order.

8. Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please carefully review your:

Full name
Street address
Apartment or unit number, if applicable
City
State or province
Postal/ZIP code
Country
Contact information

If you notice an error in your shipping information, please contact us as soon as possible.

We will make reasonable efforts to update the address before shipment, but we cannot guarantee that changes can be made once an order has entered processing or has been dispatched.

Vellore Life is not responsible for delivery failures caused by incorrect or incomplete shipping information supplied by the customer, except where required by applicable law.

9. Delayed Shipments

Although we work to have orders delivered within the estimated timeframe, occasional delays may occur.

Delays may result from circumstances including:

Carrier disruptions
Customs inspections or processing
Severe weather
Public holidays
High seasonal shipping volume
Transportation disruptions
Local postal delays
Events outside our reasonable control

If your order is significantly delayed beyond the estimated delivery window, please contact our customer support team so we can help investigate the shipment.

10. Lost Packages

If your tracking information indicates that your package has not moved for an unusually long period or you believe your shipment may be lost, please contact us.

We may work with the applicable shipping carrier or fulfillment provider to investigate the shipment.

Depending on the circumstances and outcome of the investigation, eligible orders may qualify for a replacement, refund, or other appropriate resolution in accordance with our policies and applicable consumer law.

11. Packages Marked as Delivered

If tracking shows your package as delivered but you cannot locate it, we recommend first:

Checking around your property, mailbox, reception area, or other safe delivery locations.
Asking household members, neighbors, building staff, or reception personnel whether they accepted the package.
Checking the tracking information for any delivery notes.
Contacting the shipping carrier for additional delivery information.

If you are still unable to locate your package after taking these steps, please contact Vellore Life customer support and we will assist you where reasonably possible.

12. Damaged or Incorrect Orders

Please inspect your order when it arrives.

If your product arrives damaged, defective, or incorrect, contact our customer support team as soon as reasonably possible.

Please include:

Your order number
A description of the issue
Clear photographs or video showing the product and/or packaging where applicable

Please retain the original product and packaging while your claim is being reviewed.

Eligible claims will be handled in accordance with our Refund & Return Policy and applicable consumer protection laws.

13. Order Changes and Cancellations

If you need to change or cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate your request. However, we cannot guarantee changes or cancellations once an order has entered processing, fulfillment, or shipment.

Once an order has been shipped, any applicable return will be handled according to our Refund & Return Policy.

14. Returns and Refunds

Shipping and delivery matters relating to returned products are governed by our Refund & Return Policy.

Please review that policy for information regarding:

Return eligibility
Return timeframes
Product condition requirements
Return shipping
Damaged or defective products
Refund processing
Non-returnable products

The Refund & Return Policy forms part of the terms applicable to purchases made through Vellore Life.

15. Delivery Estimates and Responsibility

All shipping and delivery dates displayed on our website are provided in good faith as estimates rather than guaranteed delivery dates.

Vellore Life will make reasonable efforts to ensure orders are processed and dispatched promptly. However, we cannot guarantee delivery within a specific timeframe when delays result from carriers, customs authorities, postal services, or circumstances outside our reasonable control.

Nothing in this Shipping Policy limits any rights you may have under applicable consumer protection laws.

16. Changes to This Shipping Policy

We may update this Shipping Policy periodically to reflect changes to our shipping methods, fulfillment practices, carrier services, or legal requirements.

The most current version will always be available on this page.

Changes will become effective when posted unless otherwise stated.

17. Contact Us

If you have questions about shipping, tracking, or an existing order, please contact us:

Vellore Life
Address: 28160 Beaumont Rd, Bonita Springs, FL 34135, United States
Website: vellorelife.com
Email: support@vellorelife.com

When contacting us regarding an existing purchase, please include your order number so our customer support team can assist you more efficiently.