Refund policy

Refund & Return Policy

Last Updated: October 11, 2026

At Vellore Life, customer satisfaction is important to us. If you are not satisfied with an eligible purchase, you may request a return or refund in accordance with the policy below.

30-Day Returns

You can return unopened, unused products in their original packaging within 30 days of delivery for a full refund of the product price. To start a return, email support@vellorelife.com with your order number and we will send you the return address and instructions.

Approved refunds are issued to your original payment method within 5 business days of us receiving and inspecting the return. Return shipping is paid by the customer unless the item arrived damaged, defective or incorrect.

If an item arrives damaged, defective or incorrect, email us within 14 days of delivery with your order number and a photo, and we will send a free replacement or a full refund.

Subscribe & Save: you can skip, pause or cancel your subscription at any time before your next billing date. Each subscription delivery is covered by this same 30-day return policy.

Returns & Refunds

To be eligible for a return:

Products must be unused, undamaged, and in their original condition and packaging.
Products should include all original accessories, manuals, tags, and components where applicable.
You must contact our customer support team before returning a product. Please do not send products back without receiving return instructions from us.
When requesting a return, please provide your order number, reason for the return, and photographs or video where necessary.
Once your return request has been approved, we will provide you with the appropriate return instructions and return address.
Products returned without authorization or products that do not meet our return requirements may not qualify for a refund.

Return Shipping

Unless the product arrived damaged, defective, or incorrect, customers may be responsible for return shipping costs.

We strongly recommend using a trackable shipping service when returning an item. Vellore Life cannot guarantee receipt of return packages sent without tracking.

Original shipping charges are generally non-refundable unless otherwise required by applicable law or the return resulted from an error on our part.

Damaged, Defective or Incorrect Products

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, incorrect, incomplete, or materially different from what you ordered, please contact us as soon as reasonably possible.

Please provide:

Your order number
A description of the issue
Clear photographs or video of the product
Photographs of the packaging where applicable

Please keep the product and its original packaging while your claim is being reviewed.

If your claim is approved, we may provide a replacement, refund, or other appropriate resolution.

Non-Returnable Items

For health, hygiene, safety, or other legitimate reasons, certain products may not be eligible for return once opened or used.

These may include:

Opened personal-care or hygiene products
Used beauty or skincare products
Certain health and wellness products
Products damaged through customer misuse
Products missing important components
Personalized or customized products
Gift cards
Items clearly marked as Final Sale

This does not affect your rights regarding damaged, defective, or incorrectly supplied products under applicable consumer law.

Change-of-Mind Returns

If you change your mind about an eligible purchase, please contact us before returning the product.

Change-of-mind returns may be accepted if the product remains unused, undamaged, and in its original condition and packaging.

Customers may be responsible for return shipping costs associated with change-of-mind returns.

Refunds

Once we receive your approved return, we will inspect the product.

If your return is approved after inspection, your refund will be issued to your original payment method.

You will receive confirmation once your refund has been processed.

Please note that your bank, credit card company, or payment provider may require additional time to post the refund to your account.

Late or Missing Refunds

If we have confirmed that your refund was issued but you have not yet received it:

Check your bank or payment account again.
Contact your credit or debit card provider, as refunds may take additional time to appear.
Contact your bank or payment provider to determine whether the refund is still processing.

If you have completed these steps and still have not received your refund, please contact Vellore Life customer support.

Order Cancellations

If you wish to cancel your order, please contact us as soon as possible after placing it.

We will make reasonable efforts to accommodate cancellation requests before an order enters fulfillment.

However, once an order has been processed, packed, or shipped, we may be unable to cancel it.

If your order has already shipped, you may need to wait for delivery and then request an eligible return according to this policy.

Wrong Shipping Address

Customers are responsible for providing complete and accurate shipping information during checkout.

If you entered an incorrect or incomplete shipping address, please contact us immediately.

We will make reasonable efforts to update your address before shipment, but we cannot guarantee changes once an order has been processed or dispatched.

Vellore Life is not responsible for delivery failures resulting from incorrect or incomplete shipping information provided by the customer, except where required by applicable law.

Delivery & Tracking

Once your order has been shipped, tracking information will be provided where available.

Please allow time for tracking information to become active within the carrier's system.

Delivery times vary depending on your destination and shipping method. Please review our Shipping Policy for complete shipping and delivery information.

Lost or Missing Packages

If your order has not arrived within the estimated delivery timeframe or your tracking information has stopped updating for an unusually long period, please contact us.

We may investigate the shipment with the applicable shipping carrier or fulfillment provider.

If the shipment is confirmed as lost and qualifies under our policies, we may provide a replacement, refund, or other appropriate resolution.

Packages Marked as Delivered

If tracking shows that your package has been delivered but you cannot locate it, please check your mailbox, surrounding delivery areas, household members, neighbors, reception, or building management.

You should also contact the shipping carrier for additional delivery information.

If you are still unable to locate your package, please contact our customer support team.

Exchanges

Exchange availability depends on the product and circumstances.

If you would like a different product, size, color, or variation, please contact our customer support team.

Where a direct exchange is unavailable, you may need to return the eligible original product for a refund and place a new order.

Sale & Promotional Items

Products purchased during sales or promotions remain subject to this Refund & Return Policy unless they were clearly identified as Final Sale or Non-Returnable before purchase.

Refunds will not exceed the amount actually paid for the returned product.

Refund Payment Method

Approved refunds will generally be returned to the original payment method used for your purchase.

We cannot normally redirect refunds to another card, bank account, or payment method.

Abuse of the Return Policy

Vellore Life reserves the right to refuse returns or refunds where we reasonably identify fraudulent activity, falsified claims, product tampering, repeated abuse of this policy, or other misuse of our return process, subject to applicable law.

Consumer Rights

Nothing in this Refund & Return Policy is intended to exclude, restrict, or limit consumer rights that cannot legally be excluded or limited.

Where applicable consumer law provides greater rights than this policy, those legal rights will apply.

Changes to This Policy

We may update this Refund & Return Policy periodically to reflect changes to our products, fulfillment processes, business practices, or legal requirements.

The latest version will always be available on vellorelife.com.

Contact Us

If you have questions about a return, refund, cancellation, damaged product, or existing order, please contact us:

Vellore Life
Address: 28160 Beaumont Rd, Bonita Springs, FL 34135, United States
Website: vellorelife.com
Email: support@vellorelife.com

When contacting us regarding an existing order, please include your order number so we can assist you efficiently.