Privacy policy

Privacy Policy

Last Updated: September 11, 2026

At Vellore Life, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy describes how Vellore Life (“Vellore Life,” “we,” “us,” or “our”) collects, uses, discloses, and otherwise processes your personal information when you visit vellorelife.com, make a purchase, communicate with us, or otherwise use our website, products, and services (collectively, the “Services”).

By using our Services, you acknowledge the practices described in this Privacy Policy.

1. Personal Information We Collect

The personal information we collect depends on how you interact with Vellore Life.

Information You Provide to Us

When you make a purchase, create an account, contact us, subscribe to communications, or otherwise interact with our Services, we may collect information such as:

Name
Billing address
Shipping address
Email address
Telephone number
Account information
Order and purchase information
Payment-related information
Customer support communications
Reviews, feedback, or other content you submit
Marketing and communication preferences

Information Collected Automatically

When you browse or interact with our website, certain information may be collected automatically, including:

IP address
Browser type
Device type
Operating system
Device identifiers
Pages viewed
Products viewed
Referring website or source
Shopping and browsing activity
Date and time of visits
Interactions with our website

We may collect this information using cookies, pixels, tags, analytics technologies, and similar tools.

2. How We Use Your Personal Information

We may use personal information to operate and improve Vellore Life and provide our Services.

This includes using information to:

Process and fulfill orders
Process payments and transactions
Arrange shipping and delivery
Provide order confirmations and tracking information
Manage returns, refunds, and replacements
Create and manage customer accounts
Provide customer service
Respond to questions and requests
Detect and prevent fraud or unauthorized transactions
Maintain the security of our website
Improve our products, website, and customer experience
Understand how customers use our Services
Personalize content and shopping experiences
Measure website and marketing performance
Send promotional communications where permitted
Comply with applicable legal and regulatory requirements
Enforce our Terms of Service and other policies

We may also use information for other purposes disclosed to you at the time it is collected or with your consent where required.

3. Orders and Transactions

When you place an order through Vellore Life, we collect information necessary to process and fulfill your purchase.

This may include your name, contact information, shipping and billing addresses, products ordered, transaction information, and other details required to complete the purchase.

This information may be shared with service providers such as payment processors, fulfillment partners, shipping carriers, fraud-prevention providers, and customer-service providers where necessary to complete your transaction.

4. Shopify

Our online store is powered by Shopify, which provides the ecommerce platform that enables us to operate our store and offer our Services.

Shopify may collect and process personal information relating to your access to and use of our store in order to provide its ecommerce services.

Information you submit through our store may therefore be transmitted to and processed by Shopify and other service providers involved in operating our Services.

Shopify processes personal information according to its own applicable privacy practices.

5. Payments

Payments may be processed through Shopify and/or third-party payment providers made available during checkout.

Payment providers may collect information required to process your transaction, such as payment-card information, billing information, and transaction details.

Vellore Life does not necessarily directly store complete payment-card details. Payment information may instead be securely processed by the applicable payment provider.

Payment providers maintain their own security, privacy, and data-processing practices.

We recommend reviewing the privacy policies of payment services you choose to use.

6. Cookies and Similar Technologies

Like many ecommerce websites, Vellore Life uses cookies and similar technologies to operate and improve our website.

Cookies are small files or pieces of information stored on or associated with your device.

We and our service providers may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Maintain shopping-cart functionality
Enable account and checkout features
Understand website traffic and usage
Analyze website performance
Detect fraud and security threats
Personalize content
Measure advertising effectiveness
Support marketing and advertising activities where permitted

Some cookies are necessary for our website to operate, while others may be used for analytics, personalization, or advertising.

Where required by applicable law, we will obtain consent before using non-essential cookies or provide appropriate controls for managing your preferences.

You may also be able to control cookies through your browser settings. Disabling certain cookies may affect some website features.

7. Analytics and Advertising

We may use analytics, advertising, and marketing services to understand how visitors interact with Vellore Life and to improve our marketing.

These providers may use cookies, pixels, or similar technologies to collect information about your interactions with our website.

Depending on the services we use and your location, this information may be used to:

Measure website traffic
Understand customer behavior
Evaluate marketing campaigns
Measure conversions
Personalize advertisements
Display advertisements that may be more relevant to you

Where required by law, these technologies will be subject to appropriate consent or privacy controls.

8. Email and Marketing Communications

If you subscribe to our marketing communications or otherwise provide the appropriate permission, we may send you emails or other communications regarding:

New products
Special offers
Discounts
Promotions
Store updates
Other Vellore Life news

You can unsubscribe from promotional emails at any time by using the unsubscribe link included in our marketing emails.

You may still receive non-promotional communications necessary to manage your orders, transactions, account, or customer-service requests.

9. How We Disclose Personal Information

We may disclose personal information to third parties when reasonably necessary to operate our business and provide our Services.

These may include:

Shopify
Payment processors
Shipping carriers
Fulfillment and warehouse providers
Customer-service providers
IT and website-service providers
Analytics providers
Marketing and advertising providers
Fraud-prevention and security providers
Professional advisers
Government authorities where legally required

We may also disclose information in connection with a merger, acquisition, financing, reorganization, sale of assets, or similar business transaction.

We do not disclose personal information to third parties for purposes unrelated to operating our business except as described in this Privacy Policy, with your authorization, or where permitted or required by law.

10. Third-Party Websites and Services

Our website may contain links to websites, applications, or services operated by third parties.

When you follow a third-party link, their privacy practices will apply to information you provide to them.

Vellore Life does not control and is not responsible for the privacy, security, content, or practices of third-party websites or services.

We encourage you to review their privacy policies before providing personal information.

11. International Data Transfers

Vellore Life, Shopify, and our service providers may operate in different countries.

As a result, your personal information may be transferred to, stored in, or processed in countries other than the country where you live.

Those countries may have privacy and data-protection laws that differ from those in your jurisdiction.

Where required by applicable law, appropriate measures will be used to protect personal information transferred internationally.

12. Data Security

We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

Our ecommerce and payment providers may also use security measures designed to protect information processed through their systems.

However, no method of transmission over the Internet or electronic storage system can be guaranteed to be completely secure.

For this reason, we cannot guarantee absolute security of personal information.

13. Data Retention

We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy.

The length of time information is retained may depend on factors including:

Providing our Services
Maintaining customer accounts
Processing and documenting transactions
Handling returns, refunds, and disputes
Preventing fraud
Maintaining business and tax records
Complying with legal obligations
Establishing, exercising, or defending legal claims

When personal information is no longer reasonably required, we may delete or anonymize it in accordance with applicable requirements.

14. Your Privacy Rights

Depending on where you live, you may have certain rights regarding your personal information.

Subject to applicable law, these rights may include the right to:

Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain personal information
Request a copy of certain information
Object to or restrict certain processing
Withdraw consent where processing relies on consent
Opt out of certain marketing communications
Opt out of certain targeted advertising or data-sharing practices where applicable
Appeal certain decisions regarding privacy requests where applicable

These rights are not absolute and may vary depending on your jurisdiction.

We may need to verify your identity before processing certain privacy requests.

You will not be discriminated against for exercising privacy rights provided by applicable law.

15. European Economic Area, United Kingdom and Similar Jurisdictions

Where applicable data-protection laws require us to identify a legal basis for processing personal information, we may process information based on:

Performance of a contract, such as processing and delivering your order
Our legitimate business interests
Compliance with legal obligations
Your consent, where required

Where processing is based on consent, you may withdraw your consent at any time, subject to applicable law.

Withdrawal of consent does not affect the lawfulness of processing that occurred before withdrawal.

16. United States Privacy Rights

Residents of certain U.S. states may have additional privacy rights under applicable state privacy laws.

Depending on your state and how those laws apply to Vellore Life, you may have rights regarding access, correction, deletion, portability, or certain uses and disclosures of your personal information.

Where legally required, we will provide mechanisms for exercising applicable opt-out rights relating to targeted advertising, sale, or sharing of personal information.

Not every right applies in every jurisdiction or circumstance.

17. Children's Privacy

Our Services are intended for a general audience and are not directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so we can review the matter and take appropriate action.

18. Consent and Your Choices

Where consent is required by applicable law, we will request it before collecting or using your information for the applicable purpose.

You may withdraw consent where legally permitted.

You can also manage certain choices through your browser, cookie preferences, email unsubscribe controls, or by contacting us.

Withdrawal of consent does not necessarily affect information we are legally permitted or required to retain or process for other purposes, such as fulfilling transactions or complying with legal obligations.

19. Business Transfers

If Vellore Life is involved in a merger, acquisition, restructuring, financing, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Where required by applicable law, we will take appropriate measures regarding such transfers.

20. Legal Disclosure

We may disclose personal information when we reasonably believe disclosure is necessary to:

Comply with applicable law
Respond to lawful requests or legal processes
Protect our rights or property
Investigate fraud or security incidents
Protect customers or other individuals
Enforce our Terms of Service
Meet regulatory or legal obligations

Any such disclosure will be made in accordance with applicable law.

21. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes to our business practices, Services, technologies, or legal requirements.

When we update this policy, we will publish the revised version on this page and update the “Last Updated” date.

Where required by applicable law, we may provide additional notice regarding material changes.

We encourage you to review this Privacy Policy periodically.

22. Contact Us

If you have questions about this Privacy Policy, how Vellore Life handles personal information, or wish to submit a privacy request, please contact us:

Vellore Life
Website: vellorelife.com
Email: support@vellorelife.com

When submitting a privacy request, please provide sufficient information for us to identify and respond to your request.